Frequently Asked Questions

Copyright Information:
All designs are property of Anne Bright.  You are purchasing a license to use the designs (for yourself & your customers).  By purchasing or downloading any designs from this site (or via e-mail from us) you are agree to the terms of copyright protection under the law. No copyright information shall be stripped from downloaded files. Users shall not redistribute (this means if you rent out your machine, clients must purchase their own designs), alter or sell files.  You should take designs off of a machine before you sell it.Attention photocopying service providers:  You may print our catalogs for our customers to be used as personal reference or to use so that their clients can choose designs.  You may also copy pages from our ‘Simply Continuous’ books for our customer’s personal use (or to quilt for their customers).  They may need paper designs copied in order to fit the length of their quilt(s) or to enlarge or reduce the size of the designs.  Thank you!How do I Join a Club and Get My Designs?Designs are now kept in your “My Account” page.
After logging in,  select 3 Edge to Edge designs, placing them in your shopping cart.  When 3 E2E’s are there, view the shopping cart.  You will see that the cost has been updated to $0.00.  Simply proceed to checkout.  Once you have placed your order and you have an Order confirmation, click on My Account, scroll down and click on Downloadable Products.  Your designs will be displayed and can be downloaded.  NOTE this  only works once  per month. I joined the Ruby Club.  How do I select and get my designs each month?  

 

 

I did not receive my club newsletter. How can I let you know?
Send an e-mail to annebrightcs@gmail.com and we will get it to you and try to troubleshoot the problem. The problem could be that your credit card expired or was declined, or perhaps the newsletters are bouncing (not able to be delivered to your account). If everything is okay on our end, it may be a setting on your server or e-mail account.

We have been doing our best to make sure all club members receive the newsletter on the first of each month and that you have live “click-able” links. However, no matter what we do, there are a few members who continue to miss out on Anne’s wonderful designs. Most problems seem to be with cable internet providers (Comcast, gci, sbcglobal) and addresses at smaller companies and private servers. It is just as frustrating to us as it is to those of you who are not receiving the monthly newsletters and designs. Each newsletter is tracked and if everything on our end shows as being sent, the problem is on the receiving end. Adding ‘annebrightnews@gmail.com’ to your address book or contact list will sometimes correct the problem (or keep the newsletters from ending up in a spam / bulk / junk folder which most of us forget to check). There could be bulk settings on the account blocking the newsletters. There are many different reasons and account settings that could be the cause of frustrations. We suggest that if you continue to have problems that you open a (free) gmail account even if you only use it to get the newsletter and designs each month. We are tracking members who do not receive the newsletter when sent out in the bulk mailing (who need the newsletter sent to them individually each month). We hate to lose club members, and are more than happy to help those who are willing to help themselves. However, if after three months, the problem has not been corrected, in order to keep administrative costs down we will cancel memberships of members who are unable to receive monthly newsletters. Thanks so much for your cooperation in this matter.

 

I received my club newsletter but the links don’t work.
If you cannot click on the link to get to the download, you can copy or type the link into your browser window. Please make sure you are copying the link EXACTLY as it appears in the newsletter (minus any line breaks that may have occurred while in transit). The problem is normally that the / is not included at the end of the link while copying or pasting the link.

If that still does not work and a new window opens with a “page not found” error message that does not come from our website, then your internet provider or your account settings are blocking the live links. You will need to contact your provider to request that they unblock the links and/or give you instructions to change your settings so that the links can be used.

We suggest that if you continue to have problems that you open a (free) gmail account even if you only use it to get the newsletter and designs each month.

I am a member of The Paper Trail. Can you tell me how to enlarge a pattern?
Yes!  You can get instructions by clicking here.   These instructions were created for the Simply Continuous CD’s, but work the same for the pdf files you receive monthly.  Another option is to print the files using a PDF Printer (We use deskPDF Creator by   DocuDesk ).  Using this PDF  printer, under ‘Page Handling’, we select ‘Tile all pages’ and put the ‘Print scale’ at whatever size you would like the design (for example:  150% for 9″ and 200% for 12″).  On each, set the ‘Overlap’ at .005.

 

I own a store and would like to carry your products. What can you do for me?
We have special wholesale pricing. Contact us at annebrightcs@gmail.com

 

I purchased a digital design and did not get to download it. How can I get my order?
You may download designs purchased after 1 April 2014 from your account page.  Click on My Account, scroll down and click on Downloadable Products.

 

I unsubscribed from the newsletter. Why am I still being charged? How do I cancel my membership?
If you hit ‘unsubscribe’ at the end of a newsletter, it does NOT cancel your membership in the club. It simply takes you off the subscribers list so you do not receive your newsletters. If you would like to cancel your membership, please send an e-mail to annebrightcs@gmail.com. We need to receive your request by the 15th of the month for the request to be in effect for the next month.

 

Will your designs run on my machine?
Our designs currently are available in the following formats:

CQP (CompuQuilter)

HQF (HandiQuilter)

IQP (IntelliQuilter)

PAT (Innova)

PLT (QBot)

SSD (SideSaddle)

QLI (Statler, HandiQuilter, QBot)

TXT (PC Quilter, Sidesaddle)

VP3 (Viking, Husquavarna, Pfaff)

Some formats may run on machines other than what is listed, check with your dealer for more information on what extensions will run on your specific machine.  Not all designs are available in all formats.  You are welcome to contact us if there is a specific design you are looking at that is not yet available in your format & we will do our best to have it converted for you in a timely manner.  Prices include one format.  Please make sure to choose the correct format for your machine from the drop down menu for each item.  If you need two formats, you will need to add each to your cart. Please keep in mind that some formats will run on other machines (QLI designs run on more than just the Statler Stitcher, etc).  Please check with your dealer for more information on your specific machine.

 

What happens if I lose a digital design?
We will be happy to replace any designs that you have purchased from us previously, but we will charge a minimum administrative fee of $10.  This covers up to ten designs.  After that, it’s $1 per design.  For club designs, it is $30 per year to replace your designs or $60 to backdate all years you’ve been a member.  Those charges include the $10 minimum charge and you will also get a 50% discount on any other designs you need to replace. We recommend to all of our customers that you create a backup copy (or 2!) of your design files so that if the copy you use on your system becomes lost or corrupted, you will have a clean copy to retrieve. Our own staff usually keep a copy on the computer that they use to download and on an external hard drive and/or on a jump drive that you use to transfer files.

 

What should I do if my design is not running properly?
Contact us at: annebrightcs@gmail.com. We will help you diagnose if this is a design or conversion problem, a corrupt file or if it is a system error. Please know that this takes time to figure out and we ask for your patience! We do guarantee all of our designs and will take steps necessary to provide you with a replacement if needed.